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Evidence Guide: ICTTEN807 - Manage voice, data and internet protocol network solutions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN807 - Manage voice, data and internet protocol network solutions

What evidence can you provide to prove your understanding of each of the following citeria?

Develop voice, data and IP network solutions

  1. Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data
  2. Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure
  3. Produce test management schedule for testing process of network product solution
  4. Translate complex design and architecture requirements to traceable software application characteristics according to design requirements
  5. Develop network architecture solution specifications using industry process according to design requirements
  6. Develop software and hardware resource profiling and select suitable vendor for negotiations
  7. Translate complex requirements into software packaging
  8. Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system
  9. Complete configuration management and provide complex input network design requirements
Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce test management schedule for testing process of network product solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Translate complex design and architecture requirements to traceable software application characteristics according to design requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop network architecture solution specifications using industry process according to design requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop software and hardware resource profiling and select suitable vendor for negotiations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Translate complex requirements into software packaging

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete configuration management and provide complex input network design requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Critically analyse test results of voice, data and IP network solutions

  1. Use design document and integration document software to replicate issues exhibited in test environment
  2. Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests
  3. Critically analyse test reports to evaluate load balancing and network security issues in test environment
  4. Resolve complex issues in interface to isolate defects
Use design document and integration document software to replicate issues exhibited in test environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Critically analyse test reports to evaluate load balancing and network security issues in test environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve complex issues in interface to isolate defects

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage deployment of voice, data and IP network solutions

  1. Plan and prepare evidence for customer acceptance and certification
  2. Plan and manage transition to operation activities required for transition to operation of integrated IP network solution
  3. Prepare installation failures procedure to make changes while maintaining service levels
  4. Manage change implementation plan to maintain system stability
Plan and prepare evidence for customer acceptance and certification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and manage transition to operation activities required for transition to operation of integrated IP network solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare installation failures procedure to make changes while maintaining service levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage change implementation plan to maintain system stability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain currency of voice, data and IP network solutions

  1. Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons
  2. Produce tuning activities to make efficient use of resources
  3. Analyse current demand for resources to derive forecasts and future requirements
  4. Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels
Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce tuning activities to make efficient use of resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse current demand for resources to derive forecasts and future requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop voice, data and IP network solutions

1.1 Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data

1.2 Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure

1.3 Produce test management schedule for testing process of network product solution

1.4 Translate complex design and architecture requirements to traceable software application characteristics according to design requirements

1.5 Develop network architecture solution specifications using industry process according to design requirements

1.6 Develop software and hardware resource profiling and select suitable vendor for negotiations

1.7 Translate complex requirements into software packaging

1.8 Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system

1.9 Complete configuration management and provide complex input network design requirements

2. Critically analyse test results of voice, data and IP network solutions

2.1 Use design document and integration document software to replicate issues exhibited in test environment

2.2 Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests

2.3 Critically analyse test reports to evaluate load balancing and network security issues in test environment

2.4 Resolve complex issues in interface to isolate defects

3. Manage deployment of voice, data and IP network solutions

3.1 Plan and prepare evidence for customer acceptance and certification

3.2 Plan and manage transition to operation activities required for transition to operation of integrated IP network solution

3.3 Prepare installation failures procedure to make changes while maintaining service levels

3.4 Manage change implementation plan to maintain system stability

4. Maintain currency of voice, data and IP network solutions

4.1 Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons

4.2 Produce tuning activities to make efficient use of resources

4.3 Analyse current demand for resources to derive forecasts and future requirements

4.4 Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop voice, data and IP network solutions

1.1 Produce requirements for voice, data and IP network solutions for delivery of new voice, data and IP networks to customers using forecasting demand data

1.2 Prepare plan for organisational change control process and integration of new solutions within a complete network infrastructure

1.3 Produce test management schedule for testing process of network product solution

1.4 Translate complex design and architecture requirements to traceable software application characteristics according to design requirements

1.5 Develop network architecture solution specifications using industry process according to design requirements

1.6 Develop software and hardware resource profiling and select suitable vendor for negotiations

1.7 Translate complex requirements into software packaging

1.8 Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system

1.9 Complete configuration management and provide complex input network design requirements

2. Critically analyse test results of voice, data and IP network solutions

2.1 Use design document and integration document software to replicate issues exhibited in test environment

2.2 Certify software solution compatibility and compliance to requirements using web-based test management tool (quality centre) to conduct performance evaluation tests

2.3 Critically analyse test reports to evaluate load balancing and network security issues in test environment

2.4 Resolve complex issues in interface to isolate defects

3. Manage deployment of voice, data and IP network solutions

3.1 Plan and prepare evidence for customer acceptance and certification

3.2 Plan and manage transition to operation activities required for transition to operation of integrated IP network solution

3.3 Prepare installation failures procedure to make changes while maintaining service levels

3.4 Manage change implementation plan to maintain system stability

4. Maintain currency of voice, data and IP network solutions

4.1 Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons

4.2 Produce tuning activities to make efficient use of resources

4.3 Analyse current demand for resources to derive forecasts and future requirements

4.4 Produce a capacity plan predicting infrastructure resource needs to achieve agreed service levels

Evidence of the ability to:

produce a test management schedule

develop network architecture solution specifications

develop software and hardware resource profiling and select suitable vendor for negotiations

undertake configuration management of voice, data and internet protocol (IP) network, and provide complex input network design requirements

analyse test reports to evaluate load balancing and network security issues

plan and prepare evidence for customer acceptance

prepare installation failures procedure

produce tuning activities to enable efficiencies

produce capacity plan predicting infrastructure resource needs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise installation failure procedures

investigate change management strategies relevant to introduction of new technologies

explain new IP network solutions

identify and contrast software and hardware resources relevant to project

explain system integration techniques

explain test management scheduling

provide detailed summary of tuning activities necessary to maintain currency

explain use of forecasting demand data

identify and contrast various test management tools.